To find out whether you have a Fannie Mae or Freddie Mac loan use the links below.
o Fannie Mae Loan Look Up
o Freddie Mac Loan Look Up
Keep mind Fannie Mae and Freddie Mac sell loans to private investors so if your loan does not come up then it is time to contact your servicer.
To get quick responses it is always best to service with yourmortgage servicer to request assistance.
It is advisable to start with your servicer’s website for online contact options because the wait times might be exacerbated during this Covid-19 crisis.
If you cannot reach the servicer, call:
•
Fannie Mae Disaster Response Network at 1-877-542-9723
Monday – Friday, 7 a.m. – 7 p.m. EST.
Call will be answered by “Porchlight Disaster Recovery Assistance Team.”
o
1-800-FREDDIE (1-800-373-3343)
Monday – Friday, 8:30 a.m. – 7 p.m. EST.
Select option 2 to be connected to a live agent to assist
